Data Privacy Policy

We are Spy Casino. This Privacy Policy explains how we collect, use and protect personal information when you register, deposit, play or otherwise interact with our casino services. The page covers the types of data we process — personal, technical and transactional — and explains your choices and rights. It sets out how cookies and tracking work, how we share data with service providers, and the steps we take to keep information secure. Read this policy before creating an account or making payments in NZD or via POLi, bank transfer or other supported methods.

Types of data collected

Personal data

Name, email, date of birth, address, ID documents for KYC, contact details and account credentials. Personal data is collected at registration and during verification.

Technical data

IP address, device identifiers, browser type, operating system, session logs and location data where permitted. Technical data supports account security and fraud detection.

Transactional data

Deposit and withdrawal records, payment method details (card, POLi, Neosurf, crypto where offered), bet history, win/loss activity and bonus usage. Transactional data is retained for account management and legal compliance.

How information is used

We use data to open and operate accounts, process payments in NZD, verify identity, manage bonuses with wagering rules, prevent fraud, and respond to support requests. Data also helps enforce terms, handle disputes and meet legal obligations such as anti‑money laundering checks.

Data protection and security practices

Access to account data is limited to authorised staff and suppliers. We use encryption for data in transit and at rest, routine access controls and password protection. Regular security reviews and third‑party assessments help maintain safeguards. If you suspect unauthorised access, contact support immediately.

Cookies and tracking technologies

Cookies and similar technologies record preferences, keep you logged in, enable game loading and measure campaign performance. You can manage cookie settings via your browser, but disabling some cookies may affect site functionality. Third‑party trackers used for analytics or advertising are listed in account settings.

User rights regarding their data

Request access to personal data, ask for corrections, request deletion subject to legal retention, and object to direct marketing. Requests should be submitted via account settings or support. We may require identity verification before fulfilling requests.

Data sharing and third parties

We share data with payment processors, identity verification providers, game suppliers and regulatory or law enforcement bodies when required. Third parties process data under contract and are only permitted to use data for agreed services. Anonymous or aggregated data may be shared for analytics.

Updates to the privacy policy

Policy changes are posted on this page with an updated effective date. Material changes affecting data handling will be notified through the account or email. Continued use of the service after changes constitutes acceptance of the revised policy.