Terms, Conditions, and Rules
We are Spy Casino and this Terms and Conditions page sets out the rules that govern access to and use of our platform. It explains account responsibilities, eligibility requirements, acceptable use, bonus and promotion rules, payment terms and the way we handle disputes and updates to these terms. Read these conditions carefully before registering or placing wagers. Use of the site or services indicates acceptance of these terms and any future updates published on the platform.
Account responsibilities
Registration and verification
Provide accurate personal details and keep them up to date. One account per person or household is permitted. KYC/ID verification is required before the first withdrawal. We may suspend access where verification is incomplete or information appears incorrect.
Account security
Keep login credentials confidential. Notify us immediately of unauthorised access. We reserve the right to lock accounts showing suspicious activity or breach of terms.
Eligibility requirements
Age and jurisdiction
Minimum age is 18 years. Access or use of the service must comply with local laws. Accounts from restricted countries are not permitted. See account registration for a list of restricted jurisdictions.
Account limits
Deposit and withdrawal limits apply and may vary by account status. Limits may be changed by us in accordance with responsible gambling rules and risk management.
Acceptable use of the service
Prohibited conduct
No fraud, money laundering, collusion, bot use, chargebacks or abusive behaviour. Do not attempt to manipulate games, exploit software, or create multiple accounts. Breach may result in account closure and loss of funds.
Fair play
Wagers must be placed in good faith. Any evidence of cheating or organised play to circumvent rules will be acted upon, including forfeiture of winnings.
Bonus and promotion rules
General principles
Bonuses and promotions are subject to specific terms that apply on top of these Terms. Minimum deposit requirements and wagering conditions apply to bonus funds. Wagering requirement: 35x (deposit + bonus) unless otherwise stated. Bonus plays may carry max bet limits. Excluded payment methods may apply to certain offers.
Expiry and contribution
Bonuses and free spins have expiry periods and game contribution rules. Winnings from promotional offers may be capped or subject to additional terms. Check each promotion for exact details before opting in.
Deposits and withdrawals
Accepted methods
We accept card, e-wallet and bank transfer deposits where available. Minimum deposit thresholds apply. Withdrawals require verified identity and may be subject to limits. We process withdrawals in line with our payment terms.
Fees and holds
Fees may apply depending on the chosen payment method. We may place holds on funds while verification or security checks are completed. Chargebacks or disputed payments may lead to account restrictions.
Dispute handling
Contact and escalation
Raise disputes via the Support channel listed on the site. We will review and respond according to the escalation process published in account support. Decisions are made based on our Terms and available records.
Outcome and remedies
Where errors or disputes are found, remedies may include adjustment of account balances, reversal of transactions or account suspension. Final remedies are governed by these Terms and applicable law.
Updates to the terms
Changes and notification
We may update these Terms. Changes take effect when published on the site. Continued use after publication constitutes acceptance. Material changes may be highlighted via the account notification system.
Severability
If any provision is found invalid or unenforceable, the remainder of the Terms remains in force. These Terms, together with any applicable promotion rules and privacy notice, form the agreement between you and Spy Casino.