Stay in Control

We take responsible play seriously. Spy Casino Responsible Gambling sets clear limits and support options so account holders can control their activity. Tools sit in account settings for quick access. When useful, take a break or lock your account. We expect members to play within their means and to use the safety options provided. If gambling stops being fun, contact support or a professional service listed below. This page outlines practical steps, warning signs and how to get help without judgement.

Spy Casino Responsible Gambling Principles

Player safety guides platform rules. Account holders must be 18 or over. Play is optional and reversible. Transparency about limits and self-exclusion is available in the Terms. Privacy and confidentiality apply when you use safety tools or contact support. Availability of tools depends on account eligibility and local rules.

Player Protection Tools

Deposit and Loss Limits

Set daily, weekly or monthly deposit limits in account settings. Loss limits can be activated to cap net losses over a period. Limits take effect immediately or after a short processing step. Limits are adjustable but may require a waiting period to increase.

Session and Time Limits

Use session timers and reality checks to monitor play time. Automatic pop-ups report session length and recent activity. Time limits help pause play and remind you to step away. Short breaks are available from the account menu.

Self-Exclusion and Account Lock

Self-exclusion options range from short time-outs to multi-year exclusions. A locked account prevents access and wagering. Requests are processed through account settings and support. Returning early may require a formal reinstatement process with a cooling-off period.

Recognising Signs of Problematic Behaviour

Repeated unsuccessful attempts to regain losses, hiding activity, borrowing to gamble, or neglecting work and family are warning signs. Increased tolerance and chasing losses indicate risk. If gambling causes stress, sleep loss or financial strain, consider activating limits or self-exclusion immediately.

Guidance for Staying in Control

Set realistic budgets and stick to pre-set limits. Use reality checks and schedule non-gambling activities. Keep account credentials private and avoid multiple accounts. If emotions influence decisions, stop play and take a time-out. Discuss concerns with someone you trust before returning.

Access to Professional Help and Support Organisations

If you need assistance, contact Gambling Helpline NZ on 0800 654 655. Additional support includes the Problem Gambling Foundation and Choice Not Chance resources. These services offer confidential advice, counselling and tools for budgeting and coping. For immediate safety concerns seek local emergency services.