Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the team by email, phone or live messaging for help with registration, KYC verification, deposits, withdrawals and site access. Please include your account ID and a brief description so we can reply faster. Our staff respond in English and will route complex enquiries to the appropriate team. Help is practical and focused on resolving account or technical matters quickly, including live chat where available.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Email for account help |
| General enquiries | [email protected] - General questions |
| Affiliate enquiries | [email protected] - Affiliate support |
| Payments | [email protected] - Billing and withdrawals |
| Privacy | [email protected] - Data and privacy queries |
| Phone | +64 9 374 5821 - For urgent issues |
| Working hours | Mon-Fri, 09:00-18:00 |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues or matters that require explanations or documents. Please include a clear subject line, your account ID and up-to-date contact details to avoid delays. Attach any relevant files and state the issue concisely so we can process your request promptly.
Contact Form
Response Time
Most support enquiries are answered within one business day. More complex issues may take longer depending on their nature and could require additional checks or information. If a case needs extra time we’ll keep you updated on progress and expected timelines. Response times can vary during peak periods; we aim to be helpful and clear throughout.
Feedback
Have ideas or suggestions to improve the site? Send us your feedback - we read every message and use it to refine features, fix issues and make navigation easier. Tell us about confusing pages, missing games or bonus ideas. All feedback is reviewed carefully and helps shape future updates to improve the service and your experience.